Refund policy

Returns

You have 14 days from the day you receive your order to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging.

To start a return, contact us with your order number and a photo of the item. Please don't send anything back before contacting us — returns sent without prior approval can't be accepted.

Return shipping is paid by the customer, except where the item arrived damaged, faulty, or is not what you ordered. In those cases we cover the return cost.

Damaged or wrong items

Check your order when it arrives. If something is damaged, defective, or incorrect, contact us within 48 hours with photos and we'll replace it or refund you in full.

Items we can't accept back

Personal care and hygiene products once opened, and any item returned used or without its original packaging.

Refunds

Once we receive and check the returned item, we'll confirm whether the refund is approved. Approved refunds are issued within 10 business days. For cash-on-delivery orders, refunds are made by bank transfer to the account you provide.

Cancellations

You can cancel free of charge any time before your order ships. Once it's shipped, the return process above applies.